Oorjaa Shopping does not offer returns and/or exchanges if the customer returns goods for the reason of change of mind. Before you plan to return a product from Oorjaa Shopping, we request you to please spare a minute to understand how our products are crafted. Craft persons handcraft most of our products in different parts of Rajasthan, resulting in each product being exclusive and different. There may be slight color, print and design variation in each piece. But before we ship all our products pass through strong quality control channel. Bespoke items for the client may not be considered for return.