1. We hope you love your Oorjaa Products! That said, if you'd like to return or exchange an item, please contact Customer Care within 5 days of receiving your parcel (e-mail us at firstname.lastname@example.org We will respond within 24 hours of receiving your request.
2. Return or exchange requests placed after 5 days of receiving your order will not be eligible for a return or exchange. Merchandise bought on sale cannot be returned or exchanged.
3. Once your return or exchange request is approved, we will request you to ship the items back to us using a reputable courier partner that offers a tracking number. Customer will bear the expenses incurred in return/exchange order. The return shipment must be received by us within 10 days of requesting the return. Free shipping will be provided only once on one product. In case of exchange/return customer will have to bear the further shipping charges. To return the product, please note the following address :
B12, Business Avenue, Third Floor
Govind Marg, Raja Park, Jaipur 302004
Ph: +91 7073088848
4. Please ensure the original packaging is intact. Items must be unused and unwashed, in their original condition, with their labels and tags intact. This is essential as items need to be resalable – returns that have been used or received without their original packaging or labels/tags will not be entertained for returns and exchanges.
5. We will notify you as soon as we receive your reverse shipment. Upon verification, if the return shipment meets the above requirements, we will process a return/exchange.
6. We issue a store credit for all return orders. The store credit is valid for a 1-year period from the date of issue and can be used against any merchandise on our website.
7. Gift services and special fees (if any) are non-refundable.
8. In case of an exchange, we will send the replacement upon receiving the return shipment. If the replacement item price is more than the original item ordered, we will send you a payment link for the balance amount. Alternatively, if the replacement item price is less than the original item ordered, we will issue a credit note for the balance amount.
9. Exchanges, when requested, are limited to one-time only. Similarly, the use of a store credit would make the order ineligible for any further return or exchange.
10. The following products are not eligible for returns or exchanges:
1. We accept cancellations as long as the order has not been shipped. Once the order has been shipped, we are unable to cancel it. For cancellation, please contact Customer Care on +91 7073088848 prior to the dispatch of your order. We will respond within 24 hours of receiving your request.
2. If your order meets the above requirement, for pre-paid orders, you can choose to get a store credit for the full value or a refund back in your original mode of payment.
1. We pack our merchandise with utmost care and love. Should you receive your package in a poor condition or find it tampered with at the time of delivery, please refuse to collect the parcel and notify our Customer Care team. We will arrange to send a fresh shipment.
2. In case you find your merchandise damaged or missing post-delivery, please contact Customer Care within 24 hours of receiving your parcel. We will respond within 24 hours of receiving your request. Damages or items missing reported after 24 hours will not be eligible for returns or exchanges.
3. We may request you to send us photographs of the damage, so we can assess the nature of the damage and offer an appropriate resolution to close the case.
4. In case of damage, we will replace the damaged merchandise at no cost to you. If we are unable to send a replacement, we will offer an alternative, or store credit, or the option of a refund in your original mode of payment.
5. We request to video record while unboxing the package.
1. In the case of returns, for any reason, we will issue a store credit of the value of the merchandise returned. Gift services and special fees (if any) are non-refundable.
1. Products on discount are not eligible for returns.
2. Orders placed during our sale days are final and are not eligible for cancellation, refund, or exchange.