1. We ship across India.
2. Our team at Oorjaa goes an extra mile to make sure you receive your order in perfect condition. Each product is wrapped in sturdy packaging so that it stays free from any physical damages.
3. Oorjaa products are inclusive of shipping charges.
4. Orders placed with Oorjaa are shipped within 24* hours. Our standard delivery time is 7-9 working days excluding Sundays & National Holidays.
5. Products marked as "pre-order" are available for immediate purchase but will be shipped as per the timelines mentioned on the product page.
6. Furniture orders are shipped within 15-20 days from order confirmation.
7. We ship orders through multiple facilities – your order maybe split into multiple shipments based on product availability and to reduce shipping time.
8. The courier partner delivering your order cannot process an exchange or accept returns. All returns and exchanges need to be routed through Oorjaa’s Customer Care.
9. On placing your order, you will receive a confirmation e-mail. Once your order has been prepared for dispatch, you will receive details of the courier partner and tracking details of your parcel. You can also check the status of your order under "My Account".
10. At times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which Oorjaa is not liable and would request its users to cooperate as Oorjaa continuously tries to nought such instances. Also, Oorjaa reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) to your source account.
11. If you need further assistance, email us at email@example.com or call +91 7073088848.
B12, Business Avenue, Third Floor
Govind Marg, Raja Park, Jaipur 302004
Phone: +91 7073088848
E Mail: firstname.lastname@example.org